Leadership in Action

Featuring W. Steven Brown, C.P.A.E.

COURSE OUTLINE

What Is The Primary Objective?

To enhance the culture by assisting managers in developing the leadership ability to SECURE and SUSTAIN high level performance from their teams.

Who Should Participate?

How Is It Used?

The system is facilitated internally within the client organization in a flexible manner. This ensures the content is personalized to resolving the specific challenges of the client.

What Will Be The Outcome?

Over time each participant will be able to:

• Effectively use the company's mission to increase performance
• Avoid the fatal errors managers make
• Enhance communication up and down the line
• Demonstrate greater accountability in their position
• Create a sense of team work and creativity
• Cause themselves and others to accept and adapt to change
• Identify and treat the causes of poor performance
• Communicate clear expectations to employees
• Effectively measure performance
• Develop and implement performance standards
• Create an environment that builds confidence and self-esteem
• Successfully train and coach people
• Sustain high level performance by correcting negative behavior
• Effectively recognize people for doing the right things
• Enhance employee competence, confidence and commitment
• Build people's belief in themselves, the company and its products and services

Session #1 - "Today's Challenge - Leadership"

1. The prerequisites for business success
2. Management versus Leadership
3. Effectively using the mission
4. Attaining predetermined objectives
5. Leadership is a skill
6. The purpose of leadership
7. Eliminating distrust

Session #2 - "Why We Fail To Lead - Part I"

1. The negative impact of management mistakes
2. Being a booster of messages, not a filter
3. Accepting personal accountability
4. Developing strong teams
5. Management time pressures
6. Eliminating the we/they syndrome
7. Profit - the fuel that drives business

Session #3 - "Why We Fail To Lead - Part II"

1. Using problems to attain objectives
2. Being the leader, not a best friend
3. Standards to build pride
4. Enhancing creativity
5. Providing recognition to people at all levels
6. Understanding motivation
7. Eliminating employee adoption

Session #4 - "High Performance Leadership"

1. Why people fail to perform effectively
2. Leaders are change agents
3. Removing the natural barriers of change
4. Expanding comfort zones
5. Eliminating task interference
6. Building belief and creating self-esteem
7. Leadership is strengthening people

Session #5 - "How To Structure For High Level Performance"

1. Creating competence and confidence
2. Gaining greater commitment
3. Clearly sharing expectations
4. Building value in the job
5. Effectively measuring performance
6. Setting minimum standards of quality
7. Identifying internal customers

Session #6 - "How To Train and Coach For Results"

1. Change means train
2. Creating the desire to learn
3. Three step model for classroom instruction
4. Training should build confidence
5. Enhancing one-on-one coaching skills
6. Changing behavior is a process
7. The consequences must be in balance

Session #7 - "How To Confront Incompetent Behavior"

1. Leaders do not condone incompetence
2. The rules for effective confrontation
3. How to effectively confront quickly
4. How to solve the problem
5. Techniques to redirect negative behavior
6. Effectively reinforcing positive behavior
7. A leadership self assessment

Session #8 - "Manipulation vs. Motivation"

1. The impact of the environment on performance
2. Leaders never manipulate people
3. How attitudes are changed
4. Actions come from thinking
5. Three approaches to motivation
6. Eliminating fear from the environment
7. Leaders build people's belief

Video Clips